Shipping Policy
We offer insured delivery on all equipment. Most orders process within 3–5 business days, with estimated delivery timeframes varying based on product availability, freight scheduling, and delivery location.
Large and industrial machine systems ship via insured freight carriers and may require an adult (18+) signature upon delivery.
White glove delivery services may be available on select machine systems and locations for an additional fee.
For full details, please review our Shipping Policy.
Return Policy
Due to the nature of industrial sewing, embroidery, and quilting equipment, all returns require prior authorization and are reviewed on a case-by-case basis.
Return requests must be submitted within 30 days of delivery for evaluation and approval. Equipment must be unused, uninstalled, and returned in original packaging when applicable.
Approved returns may be subject to return shipping costs and restocking fees depending on the manufacturer, supplier, and condition of the item.
For warranty concerns, shipping damage, or defective equipment, please contact us promptly so we can assist with evaluation and resolution.
For full details, please review our Return & Refund Policy.